Complaints & Whistleblowing – Skills Bootcamps

Last updated October 2025

We want you to have a positive and supportive experience. If something isn’t right, here’s how to raise it:

Step 1 – Talk to Us

In the first instance we recommend speaking to your mentor who should be able to help you resolve any issues quickly and in a supportive manner.

If feel unable to speak to your mentor or they do not respond to you within a reasonable time frame please contact one of Gritty Talent’s safeguarding Point of Contacts (SPOC) 

Safeguarding Point of Contacts (SPOCs)

Reema Lorford CEO: 07968 130424 reema@grittytalent.tv

Phoebe Sinclair Managing Director: 07971 338510 phoebe@grittytalent.tv

Charlotte Crosse Executive Producer charlottecrosse@grittytalent.tv

Step 2 – Make a Formal Complaint

Write to:
Reema Lorford - CEO
reema@grittytalent.tv | T: 07968 130424

We will:

  • Acknowledge and respond within 48 hours

Step 3 – Appeal

If you’re not happy with the outcome, you can appeal in writing.
We’ll review it and reply within 10 working days.

Step 4 – Escalate to the Funder (DfE)

If you think we’ve handled your complaint poorly, you can contact the Department for Education via the DfE Complaints Portal

You’ll need to include:

  • Course name and provider

  • Your complaint details and dates

  • Copies of your complaint and our reply

Whistleblowing

Whistleblowing is different from a complaint. It’s about raising concerns that could put others at risk, such as:

  • Safeguarding risks

  • Fraud or misuse of public funds

  • Serious misconduct

You can whistleblow by: